Why are my credit card deposits being rejected?

December 21st, 2006, 09:15

Credit Card transactions can be rejected for a number of reasons, many of which have nothing to do with your credit. Your deposit request is sent securely via the Internet but if your transaction is delayed along the way, our processing centre will reject the transaction rather than processing it with incomplete data.

Additional reasons are that your billing information doesn’t match the credit card information that you entered on the Deposit page. For instance, if you have entered a different post code (Zip code), or your residential address is different to your billing address, the purchase is likely to be rejected.

Your credit card company may have set controls (or barriers) to prevent potential fraudulent transactions. If several deposits have been made within a short period of time, your credit card company may block your credit card for all transactions. This is an automatic response and may also happen if three or more transactions for the same amount are processed by one merchant (or processor) to your credit card.

Gnuf also has daily and weekly limits on credit cards that may have been reached. You can request that your card limits be refreshed by contacting our Customer Support.

Some credit cards may also have been blocked for international sales. Internet problems and traffic congestion can also cause rejections.

You can always contact our Customer Support and we can try to help you sort out the problem.