FAQ

We hope that you’ll find what you are looking for. If your question remains unanswered or if you have other thoughts or concerns, don’t hesitate to call or email our Customer Support. While we are on the subject, we have a small favor to ask you. We strive to build the best FAQ in the industry, so if there are any questions you are missing or think we should add, please send us your suggestions to support@gnuf.com. Thanks for your help. We hope you enjoy our help.

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Getting Started How to get in to the world of Gnuf.

• Why can’t I log in to the Gnuf Casino?
• What is the poker rake structure at Gnuf?
• How to get an Alias
• I have downloaded the file but cannot find it?
• Do I have to download the software every time I want to play?
• How do I download the poker/casino software?
• How do I open an account at Gnuf?

Deposit, Withdraw & Transfer How to handle your funds at Gnuf.

• How can I identify any payments or withdrawals on my credit card statement?
• Do I need to pay tax on my bets or winnings?
• How can I cancel a withdrawal request?
• Are there any limits to how much I can withdraw, and how long does it take?
• How do I withdraw my winnings?
• How can I identify any payments or withdrawals on my bank statement?
• Why are my credit card deposits being rejected?
• How long does it take to process my deposit?
• How do I make a deposit to my account?
• How can I view my financial transactions?
• Are there any charges for deposits?
• How do I check my account balance?
• What are the minimum and maximum amounts to deposit?
• Is it safe to use a creditcard online?

Bonuses & Promotions Everything about added value offers and specials.

• Dice Roll Specials: Casino Bonus Promo – Terms & Conditions
• What are the contributing percentages of the games to receive the casino Bonus Cash?
• How do I cash-in my casino Bonus Cash?
• What is Casino Bonus Cash?
• How do I earn Gnuf Points in the Casino?
• Can I pay tournament fees with Gnuf Points?
• Standard Bonus Terms & Conditions
• How do I earn Gnuf Points in Poker?
• How do I claim my Gnuf Points?
• What are Gnuf Points?
• How do I qualify for the first deposit bonus?

My Account About your personal settings and you being a Gnuf member.

• How do I refill playmoney?
• Forgotten Account number
• Forgotten Password
• Can I change my Alias or can I have more than one?

Poker Tournaments About the different tournaments at Gnuf.

• What happens to my chips when I get disconnected?
• What is a satellite tournament?
• What are tournament fees and buy-ins?
• How do I register for a Sit n Go?
• How do I register for a Multi-Table Tournament?

Poker Cash Games About Gnuf poker ring games.

• How do I change my stake amount?
• Can I play more than one table at the same time?
• Can I chat in languages other than English?
• How do I know what the current rake is for the hand I’m playing?
• How can I buy chips during the game?
• I do not want to show my cards at the end of the hand, how can I do this?
• How can I pause my game for a while and sit out?
• How do I leave the table?
• How can I access the lobby during the process of the game?
• Can I find a player in one of the poker rooms?
• Are there any restrictions for how much or how little I must bring to a table to be a
• What do I do if the desired table is full and how will I be informed if one seat will
• How do I open a table and join a seat?
• How can I find the play for fun games?
• How do I choose a type of game?

Poker Private Games Everything about setting up and playing privately.

• How do I set up a Private Table?

Casino Games (in Poker) About the different casino games available via the Gnuf poker client.

• Where do I find the Gnuf casino games?

Casino Games Need a hand getting around Gnuf’s new fab Casino Client? This way…

• How do I view my previous bets in the casino?
• How do I download the free Casino software?
• How fair are the Casino games at Gnuf?
• How do I download more games?
• What happens if I lose my connection to the games?
• How do I make a deposit in the Casino client?

Download, Software & Connection All you need to know about the application and how to install it.

• What happens if I lose my connection to the gaming server?
• General troubleshooting
• I cannot connect to the gaming server.
• I cannot complete the installation when I run the install file.
• Do I need to have my cookies enabled?
• Compatibility

Community About the forum, blogs, groups, friends, messaging and more.

• What’s the Gnuf Community all about?
• Tell me about Gnuf News
• Tell me about the Gnuf Forum
• How do I use the Gnuf Forum?
• Tell me about the Gnuf Blog
• How do I start a Blog?
• What are Gnuf Groups?
• How do I create/join a Gnuf Group?
• Tell me about the People section of the Community
• How do I use the Gnuf Chat?
• How can I give Community feedback?

About Gnuf Get to know more about the home of play.

• Responsible Gaming
• How fair are the casino games at Gnuf?
• Fair Play
• Security
• Terms & Conditions
• Privacy Policy
• About Gnuf Ltd – The company
• A family affair
• Introducing Gnuf – Players, Welcome home!